A simple and intuitive method is observing how quickly a freight forwarder provides quotes:
Rapid quotation(Within 10 minutes): Usually indicates the forwarder has direct access to first-hand prices or maintains stable partnerships with shipping lines/airlines. Such forwarders offer efficient quotations with more market-aligned pricing.
Delayed quotation(Over 30 minutes): May suggest the forwarder needs to obtain prices through intermediaries rather than direct market access. If quotation takes hours or longer with significant final price fluctuations, this typically indicates an extended resource chain.
Repeated quote adjustments: If a forwarder provides a significantly lower price long after initial quotation, this shows theyre shopping around for rates rather than being a resource-sufficient master forwarder.
Compare multiple options and choose carefully
While comparing multiple forwarders is fundamental, selecting a reliable long-term partner is more important:
Compare three options: For initial cooperation, compare multiple forwarders quotes, service content, and response speed to understand their market positioning. Price is just one factor - prioritize comprehensive value-added services like problem-solving capabilities.
Long-term cooperation: After selecting a forwarder - especially one thats helped resolve critical issues - prioritize sustained collaboration. Long-term forwarders better understand your needs and habits, offering greater service quality and efficiency guarantees.
Reliability is more important than price
Rather than obsessing over temporary price differences, focus on the forwarders comprehensive capabilities:
Sales and documentation team competence: An experienced salesperson and meticulous documentation specialist bring more value than company size alone. Response speed, problem-solving ability, and communication skills are core indicators of a forwarders professionalism.
Trust and communication: Just as international clients often prioritize individual representatives over company reputation, choose forwarders based on your contacts expertise and service attitude. A reliable forwarder salesperson can save you significant time and energy, letting you focus on core business.